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Service Terms and Conditions

Service Terms and Conditions

Warranty Repair

Warranty repair work may require a proof of purchase provided by the customer, unless the equipment was purchased from Carbon Computing. Warranty terms only apply to hardware issues. Software issues are NOT covered by warranty, as they are considered to be within the user’s control.

Incidental Expenses

Any expense incurred by Carbon Computing in the facilitation of a service request not covered by warranty will be the customer’s responsibility, and will be billed accordingly. This includes, but is not limited to, shipping and handling costs.

Non-Warranty Repair

The flat-rate labour rate for all non-warranty service issues is $99.00. This fee covers diagnostics as well as labour for the duration of the repair. Additional fees may apply. If there is any additional labour charge, this will be communicated prior to billing.

Software is Customer's Responsibility

Should any software need to be reinstalled, Carbon Computing will do so upon request (and supply of media). Software installation and/or data backup and/or restoration is not included in the repair agreement.

Abandoned Property

Neither Carbon Computing nor its technicians will be held liable for equipment left over 30 days. All items left over 30 days will become the property of Carbon Computing and sold at market value to recuperate the cost incurred from the repair.

Liquid Damage

Carbon Computing cannot guarantee work performed on machines that have been damaged as a result of contact with liquid.

Data Loss

Carbon Computing technicians will, to the best of their ability, be diligent in retaining the data on the customer’s data storage devices. However, in some instances, data loss may occur or be required in order to perform repair. Whenever possible, the customer will be informed as to what his/her options are before the technician continues to work on the storage device.

IN NO EVENT WILL CARBON COMPUTING PERSONNEL AND/OR APPOINTED CONTRACTORS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, IN CONNECTION WITH, OR ARISING FROM THE WORKS PERFORMED ON THE SYSTEM REFERENCED IN THE SERVICE REPAIR ORDER (INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, APPLICATION PROGRAMS, USE, PROFITS OR OTHER ADVANTAGES, OR ANY REPLACEMENT OR DATA RECONSTRUCTION COSTS)

Data Backup

It is the customer’s responsibility to back up all data on any device turned over to Carbon Computing for service prior to visiting us for a repair.

Equipment Insurance

The customer is to assume all responsibility of insurance on equipment left at Carbon Computing.